Important Notice: Administrative Forbearance Refund Request Period
If you were recently notified that your student loan account was placed into an administrative forbearance for one or more of the months between October through January 2024, and you would like to have any payment(s) you made during these months refunded to you, you have 90 calendar days from the date shown on your notification to contact us to request a refund.

We are here to help!
Aidvantage is here to help you get the information you need when you need it, and we thank you for your patience as our teams help the millions of student loan borrowers returning to repayment. Please note the following:

• If you have submitted an IDR application through our website or studentaid.gov, please note that we will place your account in a forbearance to pause billing until your application has been processed.
• Trying to reach us by phone? You may experience longer than normal wait times to speak with one of our representatives. Don't forget that you can easily do things like make a payment, reset a password, get your balance and other account information by logging into your account.

SAVE PLAN

• The REPAYE Plan has been replaced by the Saving on a Valuable Education plan. If you were previously in the REPAYE plan, you will automatically be enrolled in the SAVE plan and your payment recalculated. No action is required! If you would like to enroll or get more information about the SAVE Plan and what your estimated monthly payment might be, please click here to get started.

Public Service Loan Forgiveness (PSLF) Update

• The U.S. Department of Education (ED) announced a plan for permanent improvements to the PSLF program and a one-time payment count adjustment to bring borrowers closer to forgiveness.
• In 2024, ED will automatically apply an adjustment to Income-Driven Repayment (IDR) and PSLF payment counts to address historic inaccuracies and servicing practices. Borrowers with Federal Family Education Loan Program (FFELP) loans who consolidate into the Direct Loan program before the end of the year will also get PSLF credit under the account adjustment.
• To learn more, please access StudentAid.gov.
• Due to recent changes in the PSLF program, you can now buy back certain months in your payment history to make them qualifying payments for PSLF. Specifically, you can buy back months that do not count as qualifying payments because you were in an ineligible deferment or forbearance status. For more information, please visit StudentAid.gov/pslfbuyback.

Preparing for Repayment

• Update your Auto Pay Preferences. If you were enrolled in Auto Pay prior to the payment pause and did not confirm that you would like to remain in Auto Pay, your loans have been disenrolled and you will have to make payments manually. Log into your account to review your Auto Pay preferences and to re-enroll today.
• Update your AutoPay banking information! Did your banking information change during the payment pause? Click here to review your AutoPay preferences and update your banking information.
• Not in AutoPay yet? Signing up is a great way to prepare for payments resuming and staying on track. AutoPay is optional, but it will save you 0.25% on your interest rate if you choose to enroll. Click here to get started.
• Prefer to pay manually? You can easily make payments on our website by clicking here. You can also update your banking information, choose how you would like to allocate your payments, and review your loan information.
• Verify your contact information. Aidvantage wants to keep you in the know about important updates and other information you may need to successfully manage your account. Verify your contact information by clicking here. You can also update your email preferences and Go Green to receive all communications electronically.