Privacy policy

When you visit and use this Site, we collect personal information you voluntarily provide to us. We also automatically collect certain non-personal information regarding how you access and interact with this Site. See below for an overview of the information we collect:

• Name and contact information, such as first and last name, address, phone number, and email address.
• Credentials, such as your login information and account number.
• Technical data, including internet protocol (“IP”) address, cookies, web beacons, clear gifts, browser type and version, time zone settings, operating system and platform, and other technology on the devices you use to access our Site.
• Usage data, including how you use the Site, such as referring or exit pages, length of visit, pages visited, and actions taken on a page.

We use the personal information we collect about you to:

• Process and service your loan.
• Personalize your experience when using our Site.
• Respond to your questions and requests for information.
• Protect the security and integrity of the Site.
• Improve the content, navigation, and efficiency of the Site.
• Comply with a court order, law, or legal proceeding, including responding to a government or regulatory request, or for any other purpose with your consent.

We may share your personal information for these purposes with:

• Consumer reporting agencies and affiliates.
• The U.S. Department of Education and other U.S. government agencies.
• Third parties as authorized by the Privacy Act of 1974.
• Law enforcement, government, or regulatory agencies, if required to do so by law or when we believe disclosure is needed or appropriate.
• Other entities in connection with the sale, merger, acquisition, or other reorganization of our business.
• Our agents, affiliates, and subcontractors so they can perform certain functions relating to the processing and servicing of your loan.

We do not sell or otherwise make available any information about you to any third parties for marketing purposes.

Below is information on ours, our Vendors', and Third-Party Services' use of certain Tracking Technologies and how to exercise choice with respect to them.

Like most websites, we employ "cookies," "web beacons," and similar devices to help you more efficiently use the site and to track your activities.

• A cookie is a small amount of data that is transferred to your browser by a web server and can only be read by the server that gave it to you. It functions as your identification card and enables Aidvantage to record your activities and preferences. It cannot be executed as code or deliver viruses.
• A web beacon is a small transparent gif image that is embedded in an HTML page or e-mail used to track when the page or e-mail has been viewed.

We use cookies and similar devices to track your use of the site, types of products and services viewed and information downloaded, and count visitors we receive daily. Our web servers automatically log the IP/Internet address of your computer.

Our website uses Google Analytics, a service which transmits website traffic data to Google Analytics servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google Analytics. We use reports provided by Google Analytics to help us understand website traffic and webpage usage. You may view the Google Analytics Privacy Statement located on the Google Technologies page.

Our website also uses Adobe Analytics. We use reports provided by Adobe Analytics to help us understand website traffic and webpage usage. You may view the Adobe Analytics Privacy Statement located on the Adobe Privacy Center page.

For information on Opting-Out of Google Analytics tracking cookies, please see Google Analytics Opt-Out Browser Add-on page.

For additional information on Opting-Out of Adobe Analytics tracking cookies, please see Adobe Analytics Cookie Policy page and Adobe Privacy Choices page.

Browser Settings: You can exercise control over browser-based cookies by adjusting the settings on your browser. Use the help function on your browser or click on the applicable links below to learn more:

• Google Chrome
• Firefox
• Edge
• Safari

Mobile Device Settings: You can use mobile device settings to limit mobile tracking technologies and associated activities. For instance, you can adjust or reset the advertising identifiers on your mobile device in the device settings. iOS users can visit Settings > Privacy > Advertising > Reset Advertising Identifier. Android users can visit Google settings > Ads > Reset advertising ID.

Please note, clearing cookies or changing settings may affect your choices and you have to opt-out separately via each browser and other device you use. Cookie-enabled opt-out signals may no longer be effective if you delete, block or clear cookies. We are not responsible for the completeness, accuracy or effectiveness of any third-party notices, tools, or choices.

The Site does not respond to "Do Not Track" or such signals.

Aidvantage is strongly committed to protecting personal information collected through this Site. We have implemented various safeguards to protect against unauthorized access, use, disclosures, alterations, and destruction. However, please remember transmissions over the Internet are not 100% secure and Aidvantage cannot guarantee the confidentiality of any personal information transmitted via the Internet.

To protect your communications through the Site, we utilize various authentication, monitoring, auditing, and encryption measures. By accessing and using this Site, you consent to monitoring and auditing regarding your activity. We also use secure servers for transmissions of information. You can tell if a website is secure by looking at the location (URL) field. A secure server will have a URL beginning with https:// instead of http://. Transmitting information using secure servers offers greater protection against unauthorized persons reading or deciphering your personal information.

Aidvantage is committed to complying fully with the Children's Online Privacy Protection Act. We do not direct this Site to children younger than 13 years old. We do not knowingly ask for or collect personal information from children younger than 13. If you think we have collected information from a child younger than 13 please contact us using the contact information in the How to contact us section below.

It is important that we have accurate information about you. Please update your information if it is no longer accurate. To change or update your personal information, please log in to your account and provide the appropriate updates. You may also email us to request our assistance in updating your information (See How to contact us below). If you need to update personal information you provided directly to the federal, state, or local governments that we work with, please contact that program’s customer service department directly.

Information on this Site is meant to give the public immediate access to public information. While we try to give accurate, current, and reliable information, Aidvantage understands that human and mechanical errors happen. Aidvantage and our employees, officers, and agents do not represent that information on the Site is accurate, complete, up to date, or suitable.

The Aidvantage Gramm-Leach-Bliley Privacy Notice complies with the Gramm-Leach-Bliley Act (GLBA). The GLBA requires us to disclose how we collect, share, and protect your personal information, and the Aidvantage GLBA Privacy Notice explains how consumers can exercise their rights under the GLBA. Consumers may also have certain rights under the Fair Credit Reporting Act (FCRA).

The U.S. Department of Education Gramm-Leach-Bliley Privacy Notice discloses how the Department of Education collects, shares, and protects your personal information.

The collection of information through this Site and the disclosure of that information are subject to the provisions of the Privacy Act of 1974 (5 U.S.C. 552a). The Higher Education Act of 1965, as amended (20 U.S.C. 1071 et seq.) governs how we collect and disclose information we collect through the Site. Read the Department of Education’s Privacy Act Notice.

We reserve the right to update this privacy notice in any way at any time. When we do, we change the “Last updated” date at the top of the privacy policy.

For questions or concerns about your account, please contact us by phone or mail at:

800-722-1300 (TDD/TTY users call 711)

Aidvantage – Federal Student Aid Loan Servicing
P.O. Box 300001
Greenville, TX 75403-3001

If you have questions or concerns about this privacy policy or if you would like to exercise a consumer right, contact us by:

Toll-free phone number

833-953-3696

Email

PrivacyOfficial@aidvantage.studentaid.gov

Mail

Privacy Office
1600 Tysons Blvd, Suite 1400
McLean, VA 22102

Applicability

The California Consumer Privacy Act, as amended (“CCPA”) applies to commercial businesses and requires them to provide specific privacy disclosures and rights for residents of California, unless certain exceptions apply.

Aidvantage is a service provider that collects and processes data on behalf of Federal Student Aid (FSA) and the Department of Education (DOE) to service your student loans. The personal data we collect and process for FSA and DOE is subject to certain federal laws, including the Gramm-Leach-Bliley Act (GLBA) and the Fair Credit Reporting Act (FCRA).

Accordingly, Aidvantage’s collection and processing of your information, on behalf of FSA and DOE, is not subject to the CCPA.

Shine the Light

California Civil Code Section 1798.83 allows California residents to request certain information about its disclosure of personally identifiable information to third parties for their direct marketing purposes. To make such a request, contact us at the address listed in How to contact us.

Notwithstanding the above, we will automatically manage accounts with Vermont addresses as if the account holder has selected the opt-out choices. You may opt in and give your consent using a contact method listed in How to contact us.

We will not disclose nonpublic personal financial information about you other than as permitted by law unless you authorize us to disclose it. Your authorization must be in writing or, if you agree, in electronic form. If you want to authorize us to disclose your nonpublic personal financial information to nonaffiliated third parties, contact us at the address listed in How to contact us.